• Hi!
    I'm Antonio

    I know 01 or 10 things about Video. | Problem solver | Internet Nerd | Fútbol | Jogging

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Who Am I?

Hi I'm Antonio, Currently I'm a Senior Sales Engineer in Amagi. With +5 years of experience in technical pre-sales teams. I previously worked in customer success for five years, beginning as a Tier II Technical Support Engineer and progressing to Technical Support Manager.

Before becoming a Technical Support Engineer, I spent some time in the development field, as a back-end developer specializing in process automation, problem resolution, and server maintenance for build optimization.

Having a solid technical background, gave me a significant advantage when I started with my Customer Success role, where I quickly took over a kind-of Technical Lead role, taking care of urgent high-profile escalations for critical customers.

I would be happy to bring my technical experience and Customer Success skills to help your customers succeed with your product.

Analytical thinking

Customer Focus

Software dev experience

Process Oriented thinking

My Technical Skills

End-to-end channel origination worflows

Video delivery protocols

Video Monetization (SSAI/CSAI)

Live/VOD Publishing Workflows

Live/VOD Security workflows (DRM/eHLS)

Solution Design

Scripting languages

Mobile dev (Swift/SwiftUI)

Education

ITESM Campus Morelia. 2004 - 2010

Study plan mainly focused on software development (hands-on), processes on software development, networking (CISCO CCNA) and artificial intelligence

Provided by the ITESO university in Guadalajara, Mexico

Complete detaills available here

Work Experience

Sr. Sales Engineer at Amagi 2024-Current

I am currently thriving as a Sales Engineer at Amagi, a global leader in cloud-based SaaS technology for broadcast and streaming TV. Leveraging my expertise in technical sales and deep industry knowledge, I specialize in working with key accounts and sports verticals, driving transformative solutions for clients in the media and entertainment sector. By seamlessly integrating Amagi's cutting-edge technology with their business needs, I enable broadcasters and content owners to optimize their operations and reach audiences with unparalleled efficiency and scale. I am passionate about creating lasting partnerships and delivering value-driven results, contributing to the dynamic growth and innovation within the ever-evolving media landscape..

Sales Engineer at Amagi 2022-2024

I am currently thriving as a Sales Engineer at Amagi, a global leader in cloud-based SaaS technology for broadcast and streaming TV. Leveraging my expertise in technical sales and deep industry knowledge, I specialize in working with key accounts and sports verticals, driving transformative solutions for clients in the media and entertainment sector. By seamlessly integrating Amagi's cutting-edge technology with their business needs, I enable broadcasters and content owners to optimize their operations and reach audiences with unparalleled efficiency and scale. I am passionate about creating lasting partnerships and delivering value-driven results, contributing to the dynamic growth and innovation within the ever-evolving media landscape..

Sales Engineer at Bitmovin 2021-2022

Working with a team of professionals to sell Bitmovin's video encoder, analytics and player from a technical perspective.

Sales Engineer at Brightcove 2019-2021

Working with a team of professionals to sell Brightcove's video solutions from a technical perspective.

Technical Support Manager, Americas at Ooyala 2018-2019

​​I drive the Americas Technical Support team goal setting and strategies. I also represent the Technical Support on company-wide initiatives/projects for product or service delivery improvements, participate on team's staffing and utilization analysis and decision making, develop and/or enhance best practices, processes and procedures to improve efficiency and effectiveness of technical support delivery, perform regular analysis to understand team's training or tooling needs, and work with cross-functional leaders. Responsible for team members professional development.

Technical Support Team Lead at Ooyala 2016 - 2018

I acted as quality control on the support team daily operations. Helped to balance the workload between on-call TS Engineers, provided training and coaching around technical or process related issues. I was the first point of escalation on any support incident. I did facilitate communication between internal and external stakeholders.

Technical Support Shift Lead (supervisor) at Ooyala 2016

​​I acted as quality control on the support team daily operations. Helped to balance the workload between on-call TS Engineers, provided training and coaching around technical or process related issues. I was the first point of escalation on any support incident. I did facilitate communication between internal and external stakeholders.

Senior Technical Support Engineer at Ooyala 2014-2016

My daily tasks were related to Identify, respond, and resolve platform-related problems raised by Ooyala's customers. I worked closely with Engineering teams and Customers, technical and non-technical teams to identify and resolve issues according to full compliance within existing Service Level Agreements. Most of the issues were related to internal configurations, debugging HTTP responses, javascript code, Ooyala iOS/Android SDK, Live streaming and ad networking setups.

Software Engineer at IBM 2012-2014

Rational Build Team member. My daily tasks were related to debugging Eclipse and Development bugs, ANT and Bash scripting. Process automation, Eclipse development, problem resolution. I was in constant communication with Release engineering and Development teams. On side task, I did system maintenance on Windows and Linux platforms.

Jr Security Consultant at ITlligent 2011-2012

I lead projects related to risk assessment, penetration testing, vulnerability assessment, network monitoring at a wide number of companies from México and Latin America.

Get in Touch

Contact

info@duush.me





































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